Warranty & Repairs

Free maintenance and repairs are available during the 12-month warranty period (counted from the date of shipment). An original, valid invoice issued by an authorised dealer is required.

* Need a repair?

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1. Non-accidental damage or defects within 7 days of purchase (official website purchases only):

  • For non-accidental damage within 7 days of purchase, you can return or exchange the item for free, and we cover two-way shipping for the replacement.
  • Proof of purchase from the official website or an authorised dealer is required.
    (You can check your VIGHT website order date in your account.)
    (For dealer purchases, please provide proof of purchase with the store’s stamp.)

2. Within the warranty period (one year from the date of shipment):

  • Products under warranty are repaired free of charge, excluding damage caused by misuse or normal wear and tear.
  • The customer pays the shipping to send the product to us.
  • We pay the shipping to return the repaired product to the customer.

3. Outside the warranty period:

  • The customer pays the shipping to send the product to us for inspection.
  • We’ll give you a quote first, and you decide whether to go ahead with a paid repair.
  • If you’d like the repair, please first pay into our designated bank account; the customer also pays the shipping to return the repaired product.
  • When the repair is done, we’ll notify you through our official LINE account to make the payment. Please pay within 7 days of the notice; after that, we can’t be responsible for storing the item.

* Please note that the following are not covered by free maintenance and repairs:

a. Wear and tear from normal use, including scratches on the lenses and other surfaces

b. Direct or indirect damage caused by accidents, negligence, misuse, or unauthorised repairs or modifications

* In-store repairs are available on weekdays only, 12:00–19:00 (weekends: drop-off and pick-up only)