Shipping & Payment Policy

Shipping & Delivery Policy

Order Processing & Dispatch

Popular items may require 3–5 days for order processing before dispatch. If you have any questions regarding your order status, please contact our customer service team.

Orders are not dispatched on Saturdays, Sundays, public holidays, or during official typhoon closures in Taiwan. Shipping operations will resume on the next business day.

International Shopping Information

VIGHT provides international shipping to Hong Kong, Singapore, and Malaysia. Please review the following information regarding payments, shipping fees, and returns.

Hong Kong

  • Payment Currency: All prices and payments are processed in New Taiwan Dollars (NT$ / TWD). Your card issuer will convert the transaction into Hong Kong Dollars (HKD). Foreign transaction fees may apply.

  • Shipping Fee: NT$200 per order. Free shipping on orders of NT$5,000 or more.

  • Estimated Delivery: Approximately 3 business days, depending on the shipping destination and courier conditions.

Singapore

  • Payment Currency: All prices and payments are processed in New Taiwan Dollars (NT$ / TWD). Your card issuer will convert the transaction into Singapore Dollars (SGD). Foreign transaction fees may apply.

  • Shipping Fee: NT$500 per order. Free shipping on orders of NT$8,000 or more.

  • Estimated Delivery: Approximately 3–6 business days, depending on the shipping destination and courier conditions.

Malaysia

  • Payment Currency: All prices and payments are processed in New Taiwan Dollars (NT$ / TWD). Your card issuer will convert the transaction into Malaysian Ringgit (MYR). Foreign transaction fees may apply.

  • Shipping Fee: NT$500 per order. Free shipping on orders of NT$8,000 or more.

  • Estimated Delivery: Approximately 3–6 business days, depending on the shipping destination and courier conditions.

International Returns & Exchanges

The following return and exchange policy applies to international orders shipped to Hong Kong, Macau, Singapore, and Malaysia.

Defective or Incorrect Items

If you receive a defective or incorrect item due to an error on VIGHT's part, please contact our customer service team before returning the original product.

Once the returned item has been received and verified, we will arrange a replacement at no additional shipping cost to you. VIGHT will cover reasonable international return shipping costs and the shipping cost of the replacement item.

Returns for Personal Reasons

If you wish to return an item for personal reasons, the return must meet our applicable return eligibility requirements.

Customers are responsible for the international shipping costs of returning the item to Taiwan.

Refunds, Duties & Taxes

All refunds will be processed only after the original item has been returned and inspected.

For returns made for personal reasons, any import duties, taxes, or other applicable statutory charges that have actually been incurred and are non-refundable may be deducted from the refund amount, to the extent permitted by applicable law.

Any deductions and their details will be communicated before the refund is processed.

For refunds resulting from an error on VIGHT's part, applicable charges will be handled in accordance with relevant laws, and costs that VIGHT is legally responsible for will not be passed on to the customer.

Return & Exchange Procedure

All return and exchange requests must be submitted to our customer service team in advance.

Customers must follow the provided return instructions and send the original item back to Taiwan.

The original product must be returned for all approved returns and exchanges, including replacement requests.

International Customer Support

If you have any questions regarding your order, shipping, product information, returns, or exchanges, please contact VIGHT through our official Instagram, Facebook, or LINE direct messages.

Our customer service team will be happy to assist you.

Shipping & Delivery Services

Domestic Shipping — Taiwan

To provide a better shopping experience, VIGHT has switched its domestic delivery service to SF Express.

The previous express upgrade option has been discontinued, and orders are now shipped through our standard fast delivery service.

The standard domestic shipping fee is NT$100.

Home Delivery

  • Available throughout Taiwan, including offshore islands.

  • Estimated delivery within 2–4 business days after dispatch, excluding offshore islands and remote areas.

  • Shipping Fee: NT$100

  • Please select the home delivery option during checkout.

  • Free shipping on orders of NT$5,000 or more.

  • Delivery to offshore islands and remote areas may require an additional 3–4 business days.

For details, please refer to the SF Express Remote Area List:

https://htm.sf-express.com/tw/tc/download/TW_Remote_area_TC_20210607.pdf

7-ELEVEN / FamilyMart Store Pickup

  • Estimated delivery within 3–6 business days, depending on the selected store location.

  • Shipping Fee: NT$100

  • Please select your preferred convenience store pickup location during checkout.

  • Free shipping on orders of NT$5,000 or more.

International Express Shipping

Hong Kong & Macau

  • Estimated delivery within 3 business days, depending on the shipping destination.

  • Shipping Fee: NT$200

  • Free shipping on orders of NT$5,000 or more.

Customers in Hong Kong are also welcome to purchase VIGHT products through our local retail partner, ESCAPE.

https://shop.escapescape.com/pages/vight-sunglasses

Malaysia & Singapore

  • Estimated delivery within 3–6 business days, depending on the shipping destination.

  • Shipping Fee: NT$500

  • Free shipping on orders of NT$8,000 or more.

Order Tracking

You can check your order status and shipping updates by logging into your account through the "My Account" section in the upper-right corner of our website.

For additional assistance, please contact our customer service team through VIGHT's official Instagram, Facebook, or LINE direct messages.

Payment Policy

Credit Card Payments

We accept VISA, Mastercard, JCB, and UnionPay.

Bank Transfer (Taiwan Only)

Bank transfers are available through our third-party payment provider.

Customers in Taiwan may complete payments using ATM transfers or online banking.