Returns & Exchanges Policy

Under Taiwan’s Consumer Protection Act, customers have a 7-day cooling-off period from the delivery date (including public holidays).

Please note: the cooling-off period is not a trial period.
For returns and exchanges of purchases made at our Taipei concept store, please read item 9.
For after-sales repairs, returns and exchanges, please contact us through the official VIGHT LINE account.
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Returns and exchanges: please note

  1. Items must be returned in their complete packaging, including the product itself, accessories, manual, free gifts and packaging. Please don’t leave out any accessories or damage the original box. Lost, damaged or missing items, or items that have been used, will affect your right to a return.
    * VIGHT issues e-invoices by email. If you return or exchange an item, the e-invoice amount will be adjusted or voided automatically.
  2. Please note that these products relate to personal hygiene. Once opened and used, items can’t be returned or exchanged unless they are defective.
  3. VIGHT pays all shipping costs for returning or exchanging a defective new item; for returns or exchanges for personal reasons, you pay the shipping.
  4. To request a return or exchange, contact our official LINE account @vight_taiwan within 7 days of receiving the item
    (the time of your message counts) and send the item back so we can process it. Late requests can’t be accepted.
  5. Coupons used are no longer valid once checkout is complete and can’t be recovered if a return is approved. Thank you for understanding.
  6. Items sold as part of a pick-any bundle promotion can’t be returned individually; the whole bundle must be returned together.
  7. By submitting a return or exchange request, you agree to our returns policy and accept that we will handle related matters, such as voiding the invoice, on your behalf.
  8. Overseas orders: because international shipping is costly and complicated, we can’t offer returns or exchanges on overseas orders. Please check the style and size carefully before ordering and make sure your delivery details are correct. However, if you receive the wrong item or an item with an obvious defect, we still offer returns and exchanges: please contact our official LINE account @vight_taiwan.
  9. For items bought at our Taipei concept store, the following terms apply:
    9-1. In-store purchases don’t have a 7-day cooling-off period, and items can’t be returned once sold.
    9-2. For exchanges, please message customer service first, then bring the item in its complete packaging (including gifts and accessories), with the invoice and transaction record, to the Taipei concept store within 7 days of purchase (including holidays).
    These in-store terms apply only to purchases at the Taipei concept store

Return and exchange process

[Exchanges]

* Exchange requests

Please contact our official LINE account @vight_taiwan first. We can’t accept items sent back without contacting us first.

1. Add our official LINE account @vight_taiwan, tell us what you need, and provide the details below.

Order number: (# followed by digits; you can find your order history in your member email)

Name:

Address:

Phone:

Reason for exchange:

Product photos:

2. Pack the item securely and include the warranty card (the small brown card) filled in with your order number and contact details.

3. Send to: VIGHT, 6F, No. 5, Lane 45, Sec. 2, Zhongshan N. Rd., Zhongshan Dist., Taipei City (103), Taiwan. Note: Exchange

4. Once we’ve received and checked the item, we’ll process your refund or exchange right away.

[Returns]

* Return requests

Please contact our official LINE account @vight_taiwan first. We can’t accept items sent back without contacting us first.

1. Add our official LINE account @vight_taiwan, tell us what you need, and provide the details below.

Order number: (# followed by digits; you can find your order history in your member email)

Name:

Address:

Phone:

Reason for return:

2. Pack the item (including all free gifts) together with all materials, and include the warranty card (the small brown card) filled in with your order number and contact details.

3. Send to: VIGHT, 6F, No. 5, Lane 45, Sec. 2, Zhongshan N. Rd., Zhongshan Dist., Taipei City (103), Taiwan. Note: Return

4. Once the return steps are complete and we’ve received all returned items in perfect condition, we’ll process your refund.

  • Credit card payments

We’ll refund your card online. When the refund appears depends on your card issuer: you should see it on your statement 7–21 days after the refund is processed, or you can check with your card issuer.

  • Other payment methods

Please give us the correct bank account number, and we’ll refund the amount within 7 days. If the account number is incorrect, we can’t process the refund.